Dear Shannon,

 As you know I called you in a state of near desperation.  Two different friends of a friend had told me they were interested in buying my condo.  In each case we had agreed on a good buyer’s price, since I figured I wouldn’t be paying a sales commission.  Based on the knowledge that I had my place sold, I came back to Connecticut and entered an agreement on a property back here.  Unfortunately after I had committed myself to buying this property each of the would be buyers backed out, after long delays, so that I suddenly had no money to complete my deal back here.  That’s when I called you.

The first thing you did was get me listed, the same night I called you.  Next day (Sunday) you came by my condo with a portfolio of comps, in my own condo complex, so that I could see what units had been selling for.  I chose to list towards the low end so that we could sell fast.  You immediately set up two realtor open houses.  One for Tuesday, and one for Thursday.  Then there was to be a regular open house, listed in the Sentinel, for Saturday.  Before the Saturday open house, we had the offers I needed.  You quickly had the ad overlaid with a “sold” banner and cancelled the open house.  So after a couple of months of uncertainty with people who thought they wanted to buy my condo, you had it sold in less than a week.  I also ended up getting more than I asked for it, and way more than I would have gotten had I sold it to my friends friends.

What can I say about your work?  You were always very responsive.  You referred me to good people for closing and followed up for me when things seemed to slow down.  You made sure we got the paper work right and you kept in contact with me over any developments that came along.  I left with more money than if I had sold it myself, even after deducting the commission.  What exactly would you like me to complain about?  As far as I’m concerned you did an excellent job, and were always considerate of my needs.  I couldn’t have asked for better treatment.

So, that’s it.  Feel free to use this note in some sort of personal portfolio, or in any way you would like.  I thank you so much for all your help, your follow through, and mostly just for being the kind of thoughtful and considerate person we all wish we could deal with all the time.  Best of luck in all you do.

Peace,

Dan Hatch

(Formerly of Santa Cruz)

Dear Shannon, Thank you, thank you very much.  You are the best! 

~Pat and Alli

For her service above and beyond the call of duty, I most highly recommend Shannon Renfrew as my top choice of real estate agents in Santa Cruz County. Shannon is diligent, conscientious, caring and always a pleasure to work with. I began looking for a home during a fiercely competitive seller's market, at a time when the housing inventory was extremely low and prices were climbing monthly. As the market was so competitive, decisions had to be made quickly; Shannon negotiated successful offers on three homes entering escrow each time, before in succession, I decided that each had its unacceptable flaws and withdrew my offer. I call this my "test drive" period in which I ascertained Shannon's exceptional negotiating skills. (Shannon probably has another name for it).
Ultimately, Shannon found me the perfect home; we both knew it when we saw it. Negotiations went flawlessly and Shannon managed both the close of escrow and the fumigation of my new home while I was on vacation. All this while very pregnant with twins. Now that's service! Shannon has earned my respect, my loyalty and my future referrals for a job most excellently done.

Gavin McClure